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Client Situation
Client required sophisticated reporting solution to measure quality on a
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Several attempts to customize enterprise tools for reporting fall short.
Reporting required daily syncing and matching data across three systems of record.
Consumed by 250+ stakeholders and used in executive decision-making.
IGS Solution
Streamlined processes and governance.
Developed and implemented a custom utility to automate data extraction, cleanup, synchronization, standardization and normalization.
No human in the loop (robotic) utility using open source tools.
Established single source of truth for quality reporting.
Retired one defect management tool.
Built additional utilities to improve efficiency included: Bulk update automation, Bulk creation automation and synchronization tool.
Result and Benefit
Reduced costs of operation for defect management by 30%.
Eliminated license cost for one of the two enterprise tools for 50+ users by retiring it.
Low maintenance cost for new custom utility and no licensing costs.
Scaled reporting scope to other projects in the organization.
Due to the consistency and high quality of reporting, client was able to retire reports generated by other groups creating a single source of truth.